The Philippines BPO industry nationwide has now hunkered down employing various quarantine measures. By and large, it is continuing to service its clients and provide much needed employment.
The BPO industry is better placed than most to weather the current storm. A study by the National Economic and Development Authority predicts that current lockdown measures could reduce employment in Luzon by 61,000 to one million persons. Outsourcing firms, as one of the few sectors allowed to still operate, are still hiring. Demand for online services and customer service has surprisingly increased since the global pandemic hit. Online teaching is booming. And new BPO business is still being done.
Source: Outsource Accelerator